Shipments and delivery
- Deliveries throughout the European territory are € 6 to exceed the amount of € 120 spent. Below € 120 the shipping fee is € 12.
- Out of EEC we ship worldwide, the Customer is invited to write to firstname.lastname@example.org to know the exact amount of shipping fees.
- Delivery is free on Italian territory for purchases over € 60. For lower orders, from € 25 to € 50, will be added € 6. For orders under € 25 will be added € 8.
Delivery always and only to the building.
24/48 hours after receiving the order.
Average delivery times for shipments outside Italy range from 3 to 7 days.
We advise the Customer to indicate an address where it is easily available to receive the goods, and to always provide a telephone number (fixed or mobile) where it is accessible, in order to avoid delays due to unnecessary delivery attempts. It is also possible (and recommended) to enter the address of your workplace or of trusted people in charge of collecting the package.
The courier will make two attempts at delivery, then he will leave a postcard with the contact details and the methods that can also be used via the internet to collect the goods.
The recipient cannot request delivery in days or at specific times.
IN THE WORLD
The shipping fees change from country to country, so please write to email@example.com for further information.
CAN I RETURN THE PRODUCT?
Yes, the withdrawal must be communicated to MUSE srl by email within 15 days of receiving the order at firstname.lastname@example.org with the order number.
The Customer can also exercise the right to change an article with the same article of other size or color if it is available. The delivery of the same item will be charged to the customer and the Customer will have to provide the costs of delivery.
RETURN OF GOODS
The return of the goods does not automatically entail a valid right of withdrawal from the contract if you do not follow the procedure indicated above within the 15 days of expiry.
The right of withdrawal can be exercised only if the purchased products have not been used and are inside the original packaging intact, complete with any instruction manuals, or if they were defective. As per the terms of the law items or items made to customer specifications or customized cannot be returned.
The return of items or accessories must be received within 7 days of authorization, at the logistics office of MUSE srl to:
Via Ruvo 112
76011 Bisceglie (BT)
CONDITIONS FOR RETURNING GOODS
The garments must not have been worn, washed or altered and must not show any sign of use and they have to be in perfect condition with the tag applied.
Each item must be returned including all labels, packaging and original accessories (hangers, polybags) received with the order.
Muse srl will not accept the returned goods if the return does not comply with all the terms and conditions provided by the return policy. In these cases the goods will be returned to the sender at the original shipping address.
In case of defects of the product and if the right of withdrawal is exercised in accordance with the above, the seller will return the price paid by the Customer within 14 days of receipt of the declaration of withdrawal.
In the event that the price has been paid by credit card, the supplier will credit the same amount to the consumer card through the issuing institution of the card. For orders paid by Paypal or bank transfer the amount will be returned to the original account. In the event that the Customer receives defective verified products or errors in shipments by MUSE srl, it is required to follow the same instructions above, but the shipping costs for the re-sending of the product will be entirely borne by Muse srl.